Educating Providers to Increase Patient Compliance


Instructor-Led Training - Online Training

Category: Corporate


Blending Instructor-led Training And Webinars To Reach Learners

Health care reform places an increasing emphasis on the collection of quality and performance data from health care providers. This data is linked to reimbursement for both health plans and providers. It’s important for health care providers to accurately collect and submit performance data, and to understand the implications of that performance on their success. Health Insurance Company Amerigroup worked with the subject matter experts at Discern Health and the creative learning solutions team at JPL to create an instructor-led training workshop and supporting webinars to educate staff members and providers on this critical subject.

Instructor-Led Training Teaches Through Learner Activities

JPL and Discern Health worked closely with Amerigroup to define specific learning objectives and design a learning experience with measurable goals. The training course provides comprehensive education on Value Based Purchasing (VBP) and NCQA’s Health Care Effectiveness Data Information Set (HEDIS). The learning experience for associates took place onsite at Amerigroup’s offices while the webinars are offered to providers to eliminate travel and provide scheduling flexibility.

The custom training workshop engaged the learners through interactive icebreakers, card games, matching activities, trivia rounds and reflection exercises.  These activities reinforced memory retention and understanding of VBP and HEDIS measures, coding, and documentation.  For example, participants played a “Crack the Code” game that challenged participants to match measures with the correct code and code type.  Participants showed close to a 50% increase in understanding the concepts between the pre-test and post-test assessments.