Our Thinking

Pitney Bowes Employs Training to Accelerate Transformation

Luke Kempski

Video interview with an Enterprise Learning and Development Leader at Pitney Bowes
Janet Lockhart-Jones, Ed.D.

Pitney Bowes is well known for providing postage meters and mail sorting services for US-based organizations. In recent years, Pitney Bowes has expanded worldwide providing a variety of commerce enabling products and solutions.  With operations in more than 100 countries and hundreds of technical and software offerings, training has become an important part of the company’s business strategy. Dr. Janet Lockhart-Jones explains how training is helping transform Pitney Bowes and how the organization is viewed by its clients.


With operations worldwide, virtual instructor-led training  (v-ILT) plays a key role for Pitney Bowes in training geographically disbursed sales people and clients.  Dr. Janet Lockhart-Jones has been successful using v-ILT to reach learners anywhere, anyplace, anytime. As an expert in v-ILT, she explains how instructors must effectively use the technology platforms in order to engage learners and get results.

A best practice in v-ILT is to engage the learner every three to four minutes. This sets a well-designed v-ILT apart from a webinar where facilitators generally present to a passive audience.  Dr. Janet Lockhart-Jones has found that by using engagement techniques, v-ILT can be used to transform behavior and teach skills. By engaging learners, you can move beyond the limitations of a sixty-minute webinar and learners can participate in an online training workshop for three to four hours.


While valuable, conducting a virtual instructor-led course with Adobe Connect, WebEx or similar platform is not the answer for every training need.  Pitney Bowes uses other training delivery modalities depending on the content, audience and desired outcomes.  Dr. Janet Lockhart-Jones talks about these considerations and the importance of video in their training mix.


Leading organizations that value learning and development seem to be paying more attention to evaluation and measuring their return on investment. As a publicly-traded, global technology company, Pitney Bowes is reaching beyond level one evaluations looking to measure improved performance on the job and its impact on the organization.


Suggested Blog Post: IBM Uses Training to Make the World Smarter




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