Video Interview with Select Medical’s Director of Education and Development, Lynn Wonsick
Select Medical is a leading operator of specialty hospitals, acute medical rehabilitation hospitals, and outpatient rehabilitation clinics across the United States. They also provide medical rehabilitation services on a contract basis at nursing homes, assisted living and senior care centers, schools and worksites. As Select’s education leader, Lynn Wonsick aligns, coordinates, creates and distributes educational programs for more than 40,000 geographically- dispersed clinical and administrative employees.
Until recent years, Select Medical did not have a significant corporate education and training operation. Today, with a relatively small in house team and a high demand for training, Lynn has established a priority matrix that helps her manage investments, workload and schedules based on specific criteria. The matrix also helps to determine what level of course to develop and what format to use.
Video interview with APL Maritime’s Manager of Regulatory Compliance, Training and Incident Response, Captain Christian Volkle
APL Maritime operates a fleet of US flagged ocean cargo carriers that go all over the world. Each ship is operated by crew members with various skills and jobs that are essential to successfully moving massive amounts of cargo across the world’s oceans. Beyond knowing how to perform their job, each crew member needs ongoing training to ensure regulatory compliance, safety and security. As the manager of these areas, Captain Christian Volkle (Chris) is responsible for delivering training to APL’s diverse and on-the-move crews.
While at sea, each ship functions as a self-contained community with each crew member needing to be prepared for multiple contingencies. Chris’s role is to provide training and other resources to prevent incidents while also preparing crew members to respond to them.
Video interview with T-Mobile’s Training Program Manager
At the TrainingIndustry.com conference, I spoke with David Unruh of T-Mobile who, along with his colleague Tony Gonzalez, led a session at the conference about their learning ecosystem. Just as T-Mobile seeks to re-invent wireless service plans, David strives to re-invent training and performance support for their 22,000 customer service representatives. As program manager, David sees a direct connection between the mission of the Customer Service Learning and Development organization and T-Mobile’s business strategy.
The T-Mobile learning ecosystem integrates a variety of technologies to support learning content development, integrated content delivery, virtual classroom and instructor-led training and learning management and tracking. Beyond technology, the learning ecosystem puts the learner at the center enabling them to access different methods of learning and performance support when and where they need it to service the customer.
Organizations frequently need to train and certify external target audiences in a specific subject matter area. They need to deliver a custom eLearning experience, an on-line assessment and a certificate of completion, usually for compliance purposes. In many cases, these organizations and their targeted learners do not have a common learning platform established to deliver and track eLearning.
While they don’t need an enterprise level learning management system (LMS), these organizations do need a solution that integrates their custom content with the administrative, tracking and reporting functionality of an LMS. They also need a web-based home to promote the program, capture registration and deliver the eLearning course. Read More
When it comes to reporting, many companies invest in a learning management system (LMS) expecting to gain insights about their learning programs. But getting the right data can be a big challenge unless you focus on reporting when selecting your LMS.
You want your Learning Management System to provide reliable data for a learning program and show how it impacts your business. Reporting should help you evaluate your current learning programs, be timely, and help administrators determine their business impact.
To be effective your LMS should establish meaningful metrics that are simple and practical and be tied to existing systems and processes.
Successful reporting should answer:
- Are performance metrics improving?
- How do I identify opportunities for improvement?
- Is my organization in compliance?
- Can I identify gaps in skill development?
Your LMS reporting should ensure easy access for learners, provide practical ways to measure your learning effectiveness (not just activity), prepare you for audits utilizing compliance metrics, and identify skill gaps for development opportunities.
Some learning and development leaders we’ve partnered with have had good results with a web-based learning management framework, called ecoLearn™ that can be customized to meet the needs of your learners and your organization.
Whatever LMS you choose, it’s critical that it meets your reporting needs. It’s easy to get distracted by the bells and whistles of certain LMS features, but at the end of the day, what your LMS is telling you matters most.
According to a recent Bersin study, organizations will spend $1.9 billion in 2013 on learning management systems (LMS). With more than 500 LMS providers in the market and most offering the same features, it can be hard to find the best solution for your needs. Today’s LMS applications can be installed or hosted and are available with various pricing models. They include features for talent management, knowledge management and performance management. They have all of the capabilities an organization needs to deploy learning and development to its employees.
An Alternative to the Enterprise LMS
The challenge comes when organizations want to provide learning to critical audiences that are not employees. In these cases, organizations want only the features they need for a defined purpose. They want it clean and simple without the costs and complexity that come with enterprise LMS solutions.
In the last 18 months, we’ve talked to more than a dozen organizations about this need. They want to deliver training to members, customers, the public and other targeted audiences. Typically, they want a dedicated website from which the target audience can learn about the training, register for it, complete it and receive a certificate. Since the LMS is usually a part-time responsibility for the administrator, it needs it to be easy to use for their staff or volunteers. Read More