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Category Archives: Learning Ecosystem

eBook: Navigating the Learning Ecosystem

Jenny Fedullo

I have found that understanding your learning ecosystem is the first step in creating impactful and successful training programs. So what do we mean by a learning ecosystem? Your organization’s learning ecosystem is a combination of your organization, learners and need jointly guiding you to the training solution and delivery methods.

When working with our clients, I like to learn as much as possible about their learning ecosystem before recommending an approach to their project.

Take a look inside your organization. Determine what drives your training need and really get to know your learner. Evaluate your budget, time, and resources and consider what delivery option will work best. You know you need training but you may not know where to start. Learn more in our eBook, Navigating the Learning Ecosystem.

In our new eBook, Navigating the Learning Ecosystem, you will:

  • Identify what factors influence the learning solution you deploy
  • Explore the reasons you have a training need see above
  • Consider the overt and covert characteristics of your learners
  • Recognize the impact budget, time, and resources have on your solution
  • Examine delivery options

Get better results by navigating your learning ecosystem.


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The Un-carrier™ Improves Performance on the Front Line (Part 2)

Luke Kempski

Video interview with T-Mobile’s Manager for Media and Training Systems

At the 2015 conference, I had the opportunity to speak with Tony Gonzalez of T-Mobile, who along with his colleague David Unruh led a session at the conference about their learning ecosystem. As Manager for Media and Training Systems, Tony is focused on building a strong infrastructure that supports coaching, learning delivery, performance support and evaluation.

With the variety of technologies and systems available to them, the training team needs to align the right modalities with the right performance goals. Tony talks about what considerations go into deciding whether to use instructor-led training, video, eLearning courses or other approaches to support the performance of their over 22,000 customer service representatives.

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