Video Interview with Mike Baker, VFIS, Director, Risk Control
VFIS is the largest emergency service insurance provider in North America. In this specialized market, VFIS has expertise, experience and data that helps their clients reduce risk exposure and accidents. As VFIS Director, Risk Control, Mike Baker has found that providing an extended enterprise training solution for their clients is mutually beneficial.
Video interview with T-Mobile’s Training Program Manager
At the TrainingIndustry.com conference, I spoke with David Unruh of T-Mobile who, along with his colleague Tony Gonzalez, led a session at the conference about their learning ecosystem. Just as T-Mobile seeks to re-invent wireless service plans, David strives to re-invent training and performance support for their 22,000 customer service representatives. As program manager, David sees a direct connection between the mission of the Customer Service Learning and Development organization and T-Mobile’s business strategy.
The T-Mobile learning ecosystem integrates a variety of technologies to support learning content development, integrated content delivery, virtual classroom and instructor-led training and learning management and tracking. Beyond technology, the learning ecosystem puts the learner at the center enabling them to access different methods of learning and performance support when and where they need it to service the customer.
Video interview with the Workforce Development Manager at Sheetz
Sheetz is one of the fastest growing family-owned convenience stores in the world, with more than 500 locations across six states — Pennsylvania, Maryland, Virginia, West Virginia, Ohio and North Carolina — and more than 16,000 employees. The Sheetz brand promises to be a mecca for people on the go. To deliver on this promise, each store and employee must provide high quality food (MTO – Made-To- Order) and friendly and efficient service. Behind the scenes of Sheetz’s success is a workforce development team led by Sherry Hancock who delivers solutions focused on the company’s business strategy.
Video Interview with training leader Clayton Lee
I recently read an article on the 2015 outlook of senior training executives in Chief Learning Officer (CLO) magazine. Soon after, I was interviewing Clayton Lee a training leader at Hershey Entertainment & Resorts (HE&R) for our video blog and recognized connections with the survey results. Like the executives in the CLO survey, Clayton prioritizes HE&R’s training offerings to address the goals and needs of the business. With entertainment programs, resort properties and restaurants and over 8,500 total employees, HE&R recognizes that training directly impacts the guest experience and the growth and success of their business.
At HE&R, they have aligned their training with the company’s business objectives in order to get the most value. At the core of their training offerings, is servicing their guests.
What is the perception of your training department? Another way to ask this question… do employees see your courses and resources as a benefit or just an inconvenience? The way the various parts of your organization view training and development is closely related to the success of your programs. This may seem obvious, but training that is not viewed as a benefit or something created to help the employee may not help anyone. Building your learning brand can help shape and direct this perception. Read More